This policy explains how personal information shared through enquiries is used, what third-party services may receive, and how students, parents and guardians can raise privacy questions.
1. Who to contact
The Accelerator is based at inside Jewels Gate, Opposite Sikkim Press, Tadong, Gangtok, Sikkim 737102, India. For privacy questions or requests, email [email protected] with the subject “Privacy request”, or call +91 98000 47907.
2. Information you share
When you enquire through a form, email, phone or an office visit, the information may include your name, email address, phone number, programme interest and the details you choose to include in your message. If you enquire for a student, it may also include your relationship to them and relevant education or career preferences.
Provide only information needed for your enquiry. Do not include passwords, payment-card details, identity documents, medical information or other sensitive records in a general enquiry. If documents are needed for a later application, ask our team about the appropriate submission process.
3. Why enquiry information is used
- To respond to your questions and contact you about the support you requested.
- To understand relevant education or career needs and discuss suitable next steps.
- To arrange consultations and manage related correspondence.
- To address complaints, prevent misuse and meet applicable legal obligations.
An enquiry concerns the help you request. Any optional marketing subscription should be offered separately, with an explanation of how to opt out.
4. Sharing and service providers
Handling an enquiry may involve team members and providers of website hosting, form delivery, email or communications services. They may process information as part of delivering those services. Before asking us to support a college or programme application, confirm which institution will receive your details and what it requires.
Information may also need to be disclosed where required by applicable law or a lawful request. Ask our team if you need more detail about who will handle your particular enquiry.
5. Embedded media, external links and technical information
This website embeds Google Maps. When a map loads, your browser connects to Google and may share technical information such as your IP address, browser details and page information. Google may use cookies or similar technologies under its own Privacy Policy. Browser settings can restrict cookies, although some features may not work as expected.
This website embeds a Facebook Page timeline, and the NEET coaching and cruise training pages also embed Facebook videos. When these embeds load, your browser connects to Meta and may share technical information or use cookies under Meta's Privacy Policy.
Following Facebook, Instagram or other external links takes you to services with their own privacy policies. Website hosting and third-party providers may process technical logs for operation and security. This policy does not make a claim that those services are cookie-free.
6. Keeping and protecting information
How long a record is needed depends on the enquiry, any subsequent service and applicable record-keeping requirements. Contact us to ask about retention of your records or request deletion. Some records may need to be kept to fulfil legal obligations or resolve an outstanding matter.
No online transmission or storage method is entirely risk-free. Share only necessary information and contact us promptly if you believe enquiry information has been sent to the wrong recipient or accessed without authorisation.
7. Your requests and choices
You may contact us to ask about the information held in connection with your enquiry, request a correction or deletion, ask us to stop optional follow-up, or raise a complaint. We may need to verify your identity or authority to act for a student before responding. Requests are handled subject to applicable law and any necessary record-keeping requirements.
If you withdraw permission for information needed to handle an enquiry, we may be unable to continue that enquiry. This does not affect any rights available to you under applicable law.
8. Students under 18
Students under 18 should involve a parent or guardian before sharing personal information or applying for a service. Parents and guardians should share only the details necessary for the enquiry and be authorised to act for the student. Contact us if a child has provided information without appropriate involvement so the matter can be reviewed.
9. Updates
This policy may change as our services and enquiry process develop. The latest version and update date will appear here. Where a new collection process needs additional information or permission, that should be explained at the point of collection.